service guarantee

Our exceptional service starts even before you move into your home.  All our apartments must pass detailed inspections before a resident’s move-in date — if it’s not right, we fix it right away.

If you have a maintenance issue with your apartment, you can make a service request online or by phone, and we’ll work to get the problem solved within the next 24 hours.

• Your concerns are our concerns.  After your call or online service request is received, our management team will track its progress to ensure your issue is resolved quickly and to your complete satisfaction.
• Our maintenance crew is friendly, professional and thorough.  When maintenance knocks on your door, you'll know who they are. If they enter your apartment when you're not there, they will hang a tag on your door to alert you of their visit, and they’ll leave you with a full report of the work they’ve completed.
• Our property management services include routine preventative maintenance, such as quarterly changes of air filters, to keep your home in tip-top shape.
• Emergencies don't always happen between 9 and 5, which is why we offer 24-hour emergency maintenance. Have a serious problem after hours? We’ll fix it, regardless of the hour.